Product Support & Warranty

At EOCOKNORA, we are committed to providing every customer with reliable artistic home decor products and a clear support experience.

Each product is carefully selected and inspected before shipment. If your product experiences damage, defects, or qualifying manufacturing issues within the applicable warranty period, our customer support team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most EOCOKNORA products purchased through eocoknora.com include a 90-day limited warranty, starting from the date your order is delivered.

This warranty applies to qualifying manufacturing defects or product issues that occur during normal and expected use.

Depending on the specific situation, we may provide:

  • Replacement products
  • Replacement parts or accessories (if available)
  • Store credit
  • Refunds at our discretion

The specific solution will depend on the nature of the issue, product availability, and the details of the warranty claim.

Coverage

Our limited warranty may cover the following issues:

Manufacturing Defects

Defects in materials or craftsmanship that affect the product’s normal appearance, structure, or function.

Product Quality Issues

Eligible issues may include:

  • Ceramic structure defects
  • Surface finish problems
  • Artistic design flaws
  • Structural issues affecting normal use
  • Product components that affect intended function

Such issues must occur during normal expected use and must not result from misuse or external damage.

Structural Defects

Problems related to product structure, craftsmanship, or assembly that are not caused by accidental damage, improper handling, modification, or misuse.

Products Damaged Upon Arrival

Products that arrive broken, damaged, defective, or unusable due to transportation or handling may qualify for warranty assistance.

What Is Not Covered

The warranty does not cover damage or issues caused by:

  • Accidental drops, impacts, cracks, or breakage
  • Improper handling or storage
  • Misuse or use beyond the product’s intended purpose
  • Exposure to excessive moisture, water, extreme temperatures, chemicals, or unsuitable environments
  • Normal wear and tear
  • Natural variations in ceramic materials, textures, colors, or finishes
  • Unauthorized repairs, modifications, or alterations
  • Damage caused by improper cleaning or maintenance
  • Lost or stolen products
  • Damage occurring after the warranty period

Minor variations in color, texture, shape, surface finish, handmade details, or decorative elements that do not affect the product’s intended use are generally not considered defects.

Damaged or Defective Items

If your EOCOKNORA product arrives damaged, defective, or missing components, please contact us as soon as possible after receiving your order.

To help us quickly review your request, please provide:

  • Your order number
  • Your full name and email address
  • A brief description of the issue
  • Clear photos showing the problem
  • A short video demonstrating the issue, if possible
  • Photos of the packaging if the item was damaged during transportation

Please keep the original product and packaging until our customer support team has reviewed your request.

How to Submit a Warranty Claim

To submit a warranty claim, please contact our customer service team through the contact information provided on our website.

Please include:

  • Order number
  • Product name
  • Description of the issue
  • Supporting photos or videos

Our team will generally review your request and respond within 24–48 business hours.

Additional information may be requested if necessary to confirm the issue and determine an appropriate solution.

Replacement Products

If a replacement request is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may provide:

  • A similar replacement product
  • Replacement components, if available
  • Store credit
  • Another appropriate solution

Replacement availability may vary depending on current inventory.

Refunds

Warranty approval does not guarantee a cash refund.

Refund eligibility depends on the nature of the issue and our applicable Return and Refund Policy.

If a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment service provider.

Returns and Warranty Terms Are Different

Our Return and Refund Policy applies when you wish to return an eligible product within the applicable return period.

Our Limited Warranty applies to qualifying manufacturing defects and product-related issues.

Please review our Return and Refund Policy for complete information regarding returns, refunds, and eligibility requirements.

Shipping Damage

If your package arrives damaged, we recommend taking photos before opening the package.

If the product inside is damaged, please contact our customer support team and provide:

  • Outer packaging photos
  • Shipping label photos
  • Photos of the damaged product
  • Photos of any damaged inner packaging

These details help us review your request more efficiently.

Product Care

To help maintain your EOCOKNORA ceramic vases and artistic decorative pieces in good condition:

  • Follow all product care instructions.
  • Use the product only for its intended purpose.
  • Handle ceramic surfaces and decorative details carefully.
  • Avoid unnecessary exposure to excessive moisture, extreme temperatures, or harsh chemicals.
  • Use suitable cleaning methods and materials.
  • Avoid excessive pressure, impacts, or rough handling.
  • Store products properly when not in use.
  • Follow recommended care methods for ceramic and decorative materials.

Improper use, handling, or maintenance may affect warranty eligibility.

Consumer Rights

This limited warranty is in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded or limited.

Contact Us

If you have any questions regarding our products, warranty coverage, or existing claims, please contact our customer service team.

Brand: EOCOKNORA

Website: eocoknora.com

Legal Entity:
Zhoukou Hemu Network Technology Co., Ltd.

Registered Address:
No. 006, Dachenying Village, Xiaochenying Administrative Village, Liufuj Town, Shenqiu County, Zhoukou City, Henan Province, China

Unified Social Credit Code:
91411624MAE7Y0DN5T

Customer Support Email:
service@eocoknora.com

Our goal is to respond to customer inquiries within 24–48 business hours.

EOCOKNORA — Designed ceramic art for modern living spaces.