Shipping Policy

At EOCOKNORA, our goal is to provide a clear and reliable shipping experience from the moment you place your order until your product arrives at your doorstep.

Our collections include thoughtfully designed ceramic vases and artistic decorative pieces, created with unique forms, natural textures, and low-saturation colors to bring modern aesthetics into contemporary spaces. Where appropriate, we carefully package our products with protective materials to help reduce the risk of damage during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Business days refer to Monday through Friday, excluding public holidays.

Order processing time is calculated separately from carrier transit time. Processing times may be slightly extended during peak sales periods, holidays, unusually high order volumes, inventory verification, or other special circumstances.

Some products featuring delicate ceramic structures, artistic details, unique textures, or special packaging requirements may require additional preparation before shipment.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information (if available).

Estimated Delivery Time

Estimated delivery time is usually:

7–20 business days after shipment

Estimated delivery time does not include the 1–3 business days required for order processing.

Delivery times may vary depending on:

  • Delivery destination
  • Carrier availability
  • Customs inspections or clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances beyond our reasonable control

All delivery timeframes are estimates and do not represent guaranteed delivery dates.

Shipping Methods and Fees

Available shipping methods and applicable shipping fees will be displayed during checkout based on your destination, product type, package size, and items included in your order.

If promotional shipping offers or free shipping options are available, the applicable conditions will be clearly displayed before payment is completed.

Some larger ceramic pieces, fragile decorative items, or products requiring special packaging may require different shipping arrangements depending on destination and transportation requirements.

Fragile Product Packaging

Some EOCOKNORA products may include:

  • Ceramic materials
  • Delicate decorative structures
  • Artistic surface finishes
  • Handcrafted details
  • Other fragile product components

Where appropriate, these products are carefully packaged with protective materials to help reduce movement and impact during transportation.

Please handle your package carefully after delivery and inspect the product as soon as possible after opening.

We recommend keeping the original packaging until you confirm that your order has arrived safely and without damage.

Tracking Your Order

When tracking information becomes available, we will send a shipping confirmation email to the email address provided during checkout, including your tracking number or tracking link.

After the shipping label is created, please allow some time for tracking information to become active.

Depending on the carrier and destination, tracking updates may only appear after the package reaches specific transportation or delivery checkpoints.

Delivery Delays

Although we work with reliable shipping providers and aim to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Carrier interruptions
  • Customs inspections or clearance procedures
  • Severe weather
  • Transportation disruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics delays

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will assist in checking available tracking and delivery information.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully check your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Contact information

If you discover an error after placing your order, please contact us as soon as possible.

We will do our best to update the information before order processing begins. However, once an order has entered processing or has already shipped, we cannot guarantee that changes can be made.

If an order is returned, delayed, or requires reshipment due to incomplete or incorrect shipping information provided by the customer, additional shipping fees may apply where permitted by applicable laws.

International Orders

EOCOKNORA ships to selected international destinations where shipping services are available.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other fees imposed by local authorities or carriers

Unless otherwise stated during checkout, these costs are generally the responsibility of the recipient.

EOCOKNORA cannot control customs processing times or fees charged by governments, customs authorities, or shipping carriers.

Products Damaged During Transportation

Because EOCOKNORA products may include delicate ceramic materials, artistic structures, surface finishes, or other fragile components, we recommend inspecting your order immediately after delivery.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as possible.

To help us review your request, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the inner packaging
  • Photos of the outer package
  • A photo of the shipping label
  • A short video, if available

Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.

Depending on the specific situation and applicable policies, we may provide an appropriate solution, such as a replacement, refund, or another available resolution.

Lost or Delayed Packages

If tracking information shows unusual delays or your package cannot be located, please contact us so we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or provide available resolution procedures.

Investigations and solutions may depend on carrier policies and the specific circumstances of the shipment.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery area
  • Front door, side door, or back door
  • Building reception or mailroom
  • Family members
  • Neighbors
  • Local delivery carrier

If you still cannot locate your package, please contact us. We will work with you to review available delivery information.

Split Shipments

In some cases, items from the same order may be shipped separately due to:

  • Inventory location
  • Product size
  • Fragile product packaging requirements
  • Warehouse availability
  • Fulfillment requirements

For example, multiple ceramic vases or decorative pieces in one order may be shipped in separate packages depending on inventory location or packaging requirements.

If your order is shipped in multiple packages, each package may have its own tracking number and may arrive at different times.

Even if EOCOKNORA chooses to split your order into multiple shipments, you will not be charged additional shipping fees.

Receiving Your Order

When receiving your EOCOKNORA ceramic vase or decorative piece, we recommend:

  • Carefully opening the package.
  • Avoiding sharp tools near the product.
  • Slowly removing protective packaging.
  • Handling ceramic pieces and decorative details with care.
  • Inspecting the product before discarding packaging.
  • Placing the product on a clean and stable surface before use.

If your product includes specific care instructions or special handling requirements, please review the provided product information before use.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or damaged products, please contact our customer support team:

Brand: EOCOKNORA

Official Website: eocoknora.com

Legal Entity:
Zhoukou Hemu Network Technology Co., Ltd.

Registered Address:
No. 006, Dachenying Village, Xiaochenying Administrative Village, Liufuj Town, Shenqiu County, Zhoukou City, Henan Province, China

Unified Social Credit Code:
91411624MAE7Y0DN5T

Customer Support Email:
service@eocoknora.com

eocoknora.com is owned and operated by Zhoukou Hemu Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us regarding an existing order, please provide your order number and the email address used during checkout so we can assist you more efficiently.

For damaged or product-related inquiries, please provide photos of the product and packaging to help us review the situation more quickly.

EOCOKNORA — Designed ceramic art for modern living spaces.