Terms & Conditions

These Terms and Conditions (“Terms”) apply to purchases made through eocoknora.com.

eocoknora.com is operated by Zhoukou Hemu Network Technology Co., Ltd.

By placing an order through our website, you acknowledge that you have read, understood, and agreed that your purchase is subject to these Terms and any other applicable policies available on eocoknora.com.

Scope of These Terms

These Terms apply to products purchased through eocoknora.com.

Your purchase may also be subject to additional policies, including:

• Shipping Policy
• Return and Refund Policy
• Payment and Security Policy
• Privacy Policy
• Product Care and Support Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, prices, images, and availability as accurately as possible.

EOCOKNORA products may include:

• Design-focused ceramic vases
• Artistic decorative sculptures
• Modern home décor pieces
• Decorative objects with unique shapes and textures
• Contemporary artistic collections

Actual product appearance may vary slightly due to:

• Screen or display settings
• Photography and lighting conditions
• Handmade or manufacturing variations
• Natural material characteristics
• Surface texture differences
• Product batch variations
• Packaging or design updates

Products featuring different materials, finishes, textures, colors, or decorative details may have slight variations. These differences are considered normal characteristics of artistic and handcrafted products and do not necessarily indicate a defect.

We reserve the right to correct errors, update product information, modify availability, or adjust website content when reasonably necessary.

If a significant error affects an existing order, we may contact you to provide available solutions or cancel the affected item and issue an applicable refund.

Product Requirements and Usage Information

Certain EOCOKNORA products may have specific characteristics related to materials, design, size, or intended use.

Customers are responsible for reviewing product information, specifications, dimensions, materials, and care instructions before purchasing or using products.

Different models or collections may vary in:

• Shape and design
• Size and proportions
• Material composition
• Surface finishes
• Decorative details
• Color tones

Unless otherwise stated, EOCOKNORA does not guarantee compatibility with third-party accessories, modifications, or alterations that may affect the appearance or condition of the product.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation email.

This confirmation indicates that we have received your order but does not necessarily mean that your order has been finally accepted or shipped.

EOCOKNORA reserves the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:

• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Abuse of promotional offers
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment

If an order is canceled after successful payment processing, we will issue an applicable refund through the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible:

Email: service@eocoknora.com

We will make reasonable efforts to assist before order processing begins.

However, once an order enters processing, we cannot guarantee that changes or cancellations can be completed, including after:

• Order preparation
• Product selection
• Packaging
• Fulfillment processing
• Shipping preparation
• Dispatch

If your order has already been shipped, the applicable Return and Refund Policy will apply.

Prices

Unless otherwise stated at checkout, prices displayed on eocoknora.com are shown and settled in United States Dollars (USD).

Prices may vary based on:

• Product design
• Product specifications
• Product variations
• Promotional eligibility
• Destination
• Applicable taxes
• Shipping costs

The final amount payable will be displayed during checkout before completing your purchase.

EOCOKNORA may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you or cancel the affected order before shipment.

Taxes and Additional Fees

Applicable taxes, shipping fees, and other order-related charges will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including:

• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance charges
• Local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods will be displayed during checkout and may vary depending on:

• Customer location
• Device type
• Order value
• Available payment services

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize processing of the applicable transaction amount.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment and Security Policy.

Promotions and Offers

EOCOKNORA may occasionally provide promotional offers, including:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping promotions
• Other promotional benefits

Promotional offers may include additional conditions such as:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility requirements
• Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

EOCOKNORA reserves the right to modify, suspend, or terminate promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping costs, and related matters are subject to our Shipping Policy.

Unless otherwise stated, all delivery timeframes provided are estimates only.

Delivery may be affected by circumstances beyond EOCOKNORA’s reasonable control, including:

• Carrier operations
• Customs processing
• Weather conditions
• Transportation interruptions
• Holidays
• Remote delivery locations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

EOCOKNORA products may include ceramic materials, decorative structures, artistic finishes, fragile surfaces, or other delicate components.

We take reasonable packaging measures to help ensure products arrive safely during transportation. Customers should inspect their orders promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are subject to our Return and Refund Policy.

Please contact EOCOKNORA before returning any product so that our customer support team can review your request and provide appropriate instructions.

Nothing in our return process is intended to limit consumer rights that cannot legally be excluded under applicable laws.

Damaged, Defective, or Incorrect Products

If your EOCOKNORA product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

This may include issues related to:

• Ceramic vases
• Artistic sculptures
• Decorative components
• Surface finishes
• Product structure
• Missing parts or accessories
• Other product-related components

We may request the following information:

• Your order number
• Clear photos showing the issue
• Photos of the original packaging
• Photos of the shipping label
• A short video demonstrating the issue where applicable

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the specific circumstances and applicable laws, possible solutions may include replacement, refund, or other appropriate resolutions.

Product Use and Care

EOCOKNORA products should only be used for their intended decorative purposes and should be handled according to the following recommendations:

• Follow product instructions and care recommendations.
• Handle ceramic vases and decorative sculptures carefully.
• Avoid unnecessary impact, drops, or excessive pressure.
• Keep products away from unsuitable environments.
• Avoid exposure to harsh chemicals or improper cleaning methods.
• Use appropriate cleaning materials.
• Store products carefully when not in use.
• Follow any product-specific care guidance provided.

Improper handling, cleaning, storage, or modification may affect product condition and eligibility for applicable support.

Indoor Use

Unless otherwise stated on the product page, EOCOKNORA decorative products are primarily designed for indoor environments.

Products should avoid unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Long periods of direct sunlight
• Strong chemicals

Any product-specific usage recommendations only apply where clearly stated.

Product Dimensions and Natural Variations

The dimensions and specifications displayed on eocoknora.com are provided for product reference.

Minor differences may occur due to:

• Manufacturing processes
• Measurement methods
• Material characteristics
• Product batch variations
• Design updates

Because of the artistic nature of our products, slight variations in:

• Color tone
• Texture
• Surface finish
• Shape details
• Handmade characteristics

may occur.

These natural variations are considered part of the uniqueness of artistic ceramic and decorative products and are not necessarily considered defects.

Product Support and Warranty

Certain EOCOKNORA products may include product support or limited warranty services where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or product support information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Unless otherwise agreed in writing by EOCOKNORA, products provided through eocoknora.com are primarily intended for lawful personal, household, or gifting purposes.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activities

You may not use eocoknora.com or our purchasing systems for:

• Fraudulent transactions
• Unauthorized payment activities
• Abuse of discounts or promotional offers
• Manipulation of checkout systems
• Abuse of return or refund procedures
• Unauthorized resale activities in restricted circumstances
• Interference with website security
• Other unlawful or deceptive activities

EOCOKNORA may take reasonable actions to protect customers, the website, business operations, and payment systems when suspicious activities are identified.

Intellectual Property

Unless otherwise stated, website content including:

• EOCOKNORA brand name
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Website layout
• Design elements
• Original content

is owned, licensed, or authorized for use by EOCOKNORA, Zhoukou Hemu Network Technology Co., Ltd., or applicable rights holders.

You may not copy, distribute, modify, commercially exploit, or otherwise use website content without proper authorization, except where permitted by applicable law.

Third-Party Services

EOCOKNORA may use third-party service providers to support:

• E-commerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising services
• Fraud prevention
• Website security

Third-party services may operate under their own terms and privacy policies.

EOCOKNORA is not responsible for independent third-party services that are outside our control.

Electronic Communications

By placing orders or contacting us electronically, you agree that EOCOKNORA may communicate with you electronically where appropriate.

Communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund notifications
• Security notices

Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Disclaimer

To the maximum extent permitted by applicable law, eocoknora.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website operation or that all technical issues will be resolved immediately.

Product images and descriptions are intended to represent products as accurately as possible, but minor variations may occur due to materials, production processes, and display conditions.

Limitation of Liability

To the maximum extent permitted by applicable law, EOCOKNORA and Zhoukou Hemu Network Technology Co., Ltd. shall not be responsible for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website, except where such limitations are not permitted by law.

Nothing in these Terms excludes:

• Liability that cannot legally be excluded
• Mandatory consumer rights
• Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location and applicable regulations, you may have statutory consumer rights relating to:

• Product conformity
• Defective products
• Repairs
• Replacement
• Returns
• Refunds
• Cancellation rights

These rights remain unaffected by these Terms.

Changes to These Terms

EOCOKNORA may update these Terms from time to time to reflect changes in:

• Business operations
• Products or collections
• Website features
• Store policies
• Legal requirements

Updated versions will be published on this page.

Contact Us

If you have any questions about these Terms, orders, EOCOKNORA products, or our store policies, please contact us:

Brand: EOCOKNORA

Website: eocoknora.com

Company Name:
Zhoukou Hemu Network Technology Co., Ltd.

Address:
No. 006, Dachenying Village, Xiaochenying Administrative Village, Liufuj Town, Shenqiu County, Zhoukou City, Henan Province, China

Unified Social Credit Code:
91411624MAE7Y0DN5T

Customer Support Email:
service@eocoknora.com

eocoknora.com is owned and operated by Zhoukou Hemu Network Technology Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related e-commerce activities.

EOCOKNORA
Designing artistic ceramic vases and decorative sculptures with unique forms, natural textures, and low-saturation colors to create modern aesthetics.

Shape. Texture. Balance. Modern Living.